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Case Study: Transforming Service Event Management with Decisiv’s SRM Platform

Client: Decisiv

Overview: Decisiv embarked on a mission to revolutionize service event management for commercial assets, culminating in the development of their Service Relationship Management (SRM) platform. This innovative solution has not only streamlined service event management for over 2 million assets but also empowered 3,000 service locations worldwide. Decisiv’s platform has become the backbone for leading heavy-duty vehicle manufacturers, including Volvo Trucks, Kenworth, and Peterbilt, shaping the landscape of fleet management for over a decade.


  1. Service Event Management Complexity: The complexity of managing service events for fleets comprising millions of assets across numerous locations posed a significant challenge for fleet managers.
  2. Lack of Centralized Solution: Fleet managers struggled with disparate systems and manual processes, leading to inefficiencies, delays, and errors in the service and repair process.
  3. Manufacturer Integration: Integrating with leading heavy-duty vehicle manufacturers presented technical challenges, requiring seamless compatibility and interoperability with diverse systems.

Solution: Decisiv’s SRM platform addressed these challenges head-on, providing a comprehensive solution for service event management:

  1. Centralized Service Event Management: Decisiv’s SRM platform centralizes service event management, providing fleet managers with a unified dashboard to track and manage service events across their entire fleet.
  2. Streamlined Repair Process: The platform streamlines the repair process by automating workflows, facilitating communication between stakeholders, and providing real-time updates on service status and progress.
  3. Manufacturer Partnerships: Decisiv’s partnerships with leading heavy-duty vehicle manufacturers, including Volvo Trucks, Kenworth, and Peterbilt, ensure seamless integration and compatibility, empowering fleet managers with enhanced capabilities and insights.


  1. Improved Efficiency: Decisiv’s SRM platform has significantly improved the efficiency of service event management for fleets, reducing downtime, minimizing disruptions, and optimizing asset utilization.
  2. Enhanced Visibility: Fleet managers now have enhanced visibility into service events and the repair process, enabling proactive decision-making and better resource allocation.
  3. Manufacturer Collaboration: Decisiv’s collaboration with leading heavy-duty vehicle manufacturers has strengthened industry partnerships and facilitated innovation, driving continuous improvement in fleet management practices.
  4. Customer Satisfaction: The SRM platform has garnered praise from fleet managers and industry stakeholders alike, with many citing its user-friendly interface, robust features, and tangible benefits to their operations.

Conclusion: Decisiv’s SRM platform has revolutionized service event management for commercial assets, setting new standards for efficiency, transparency, and collaboration in fleet management. By providing a centralized solution, streamlining the repair process, and fostering collaboration with leading manufacturers, Decisiv has cemented its position as a leader in the field, empowering fleets to overcome the challenges of service event management and drive operational excellence.

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